top of page

In-house Buyer and Customer Experience  Workshops 

Elevate your customer engagement to new heights with our bespoke Customer Experience training and workshops. Each session is meticulously crafted to meet your unique business needs, encouraging your team to think creatively and strategically about your customer experience design. We don't just provide theory, we equip your team with immediate, actionable insights and skills that can be put into practice right away.

In-house CX workshops

Equip your employees to not just deliver, but excel in providing a superior customer experience that forms the crux of your business strategy. Our workshops and training go beyond generic templates, focusing instead on helping you cultivate a truly customer-centric ethos. We enhance your customer experience by fortifying your team's capabilities through the use of cutting-edge CX frameworks. Let us help you transform your team into a powerhouse of exceptional buyer and customer experience.

Foundations of CX:  2 day training workshop

In this 2 day intensive, fun and immersive event, your team will learn the fundamental and essential mindsets, tools and techniques to help your company use customer experience as a competitive differentiator.


The workshop is designed to teach your employees the benefits and foundation of CX. The workshop is delivered in a highly interactive format that educates and inspires your team to understand the principles of a CX strategy and ongoing management framework & processes.


CX Improvement: 2 day workshop

The Customer Experience landscape is changing rapidly, and knowing how to operate in it is becoming more and more strategically imperative. 

The cornerstone of this workshop is optimising your existing CX basics. It is designed to equip CX managers, facilitators and team leaders with the right mindset, knowledge and tools to identify inconsistencies, simplifying processes and drive opportunities for improvement within your existing CX strategy and CX management programmes.

CX Strategy & Implementation Overview 

1 day workshop

Immersion into the latest thinking around customer experience and the simple proven steps to implementing it successfully.

Your company are thinking about embarking on a customer experience programme but not sure where to start. What are the pitfalls to watch out for.

Understanding your Persona's needs 

Half day or 1 day workshop

This one-day workshop on understanding your personas' needs can help your organisation to develop a deeper understanding of your customers' needs, preferences, and behaviours, and how to tailor your products, services, and marketing efforts to meet their specific needs. 


A simple yet rigorous approach to defining the touch-points, understanding the experience you currently provide and then using your brand promise as a framework for designing the new experience. 

Building your Journey Maps and Audit

3 day workshop

This is Customer Journey Mapping on steroids. Take one of your customer personas or customer profiles and build there current and future journey map.

There is no 'one size fits all' way to Journey Map so this bespoke engagement will allow you to craft your company's own unique Journey Map for one of your Personas.

Reviewing your marketing across your existing journey maps

2 day workshop

A two-day interactive workshop to review your marketing across existing journey maps can help your organisation to gain a deeper understanding of how your marketing efforts impact the customer journey and identify opportunities to optimise the customer experience. You can Involve key stakeholders from across your organisation, including marketing, sales, customer service, and product development.

How to develop a customer centered Sales Enablement Programme

2 day workshop

This  two-day workshop on how to develop a customer-centered sales enablement programme can help your organisation to create a structured and effective approach for providing your marketing and sales team with the tools and resources they need to sell your products and services in a customer-centric way. 

How to review your GTM with CX

1 day workshop

A workshop to review your go-to-market model with customer centricity can help your organisation to ensure that your marketing and sales strategies are aligned with your customers' needs and preferences, and that your go-to-market model is optimised for success. 

As well as workshops we offer end to end Customer Experience design, find out more about our full services.

bottom of page