Barbara StewartMay 20, 20212 minNPS is not the answer to understanding your customersNPS is not the ultimate question. Despite the claims, there is no single question that you can ask customers that will make companies...
Barbara StewartMar 15, 20213 minSteps to a CX AuditOften, companies rely on opinions and guesswork to identify customer pain points. This subjective data can be misleading, outdated, or...
Barbara StewartFeb 10, 20211 minThe Fintech 250: The Top Fintech Companies Of 2020CB Insights has unveiled the third annual Fintech 250 — a list of 250 of the top private fintech companies using technology to transform...