NPS is not the answer to understanding your customers
NPS is not the ultimate question. Despite the claims, there is no single question that you can ask customers that will make companies...
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Demystifying CX one buzzword at a time.
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Barbara Stewart
- Mar 15
- 3 min
Steps to a CX Audit
Often, companies rely on opinions and guesswork to identify customer pain points. This subjective data can be misleading, outdated, or...
Barbara Stewart
- Feb 10
- 1 min
The Fintech 250: The Top Fintech Companies Of 2020
CB Insights has unveiled the third annual Fintech 250 — a list of 250 of the top private fintech companies using technology to transform...
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