After two decades of CX, BX and go-to-market work inside enterprises, I kept seeing the same pattern: organisations stuck because they hadn't surfaced the hidden friction in how the business actually works, and had no shared structure to align around once they did.
Discovery and the Relativity Framework are how I now help organisations close that gap. They're built for organisations that need to align strategy, customer understanding, decision-making, execution and measurement across the enterprise and want a structured, repeatable way to do it.
If you've come to Hiya looking for that work, that's where it now lives.
How Hiya and Relativity work together
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Hiya is my consulting, training and advisory practice flexible, senior-level support across CX, BX and go-to-market.
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Discovery and the Relativity Framework is the structured enterprise programme for organisations ready to align the whole system.
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Many clients start with Hiya consulting and discover they need something deeper. Others come straight to Relativity. Both are connected, both share the same thinking, and both are led by me.